After-sales service


I. Quality Assurance
Weiming brand series products will be produced strictly in accordance with the elements of the ISO9001 quality management system. Based on the user's technical requirements, careful design and strict control of raw material quality are ensured. During production, 100% qualification is ensured at each process before proceeding to the next. Before leaving the factory, in addition to the prescribed factory tests, there are also network and electrical linkage tests, to achieve complete product quality and obtain complete user satisfaction.
 
II. Technical Training Plan
1. The manufacturer is responsible for training personnel from the user unit (specific personnel to be arranged by your company).
2. Our company will regularly and irregularly conduct lectures for trainees by senior engineers, mainly using a teaching model that combines theory and practice.
3. Trainees will pass theoretical and practical examinations, and qualified personnel will be issued operation certificates.
 
III. After-Sales Service Commitment
1. Three-guarantee service scope: All mechanical malfunctions caused by mechanical manufacturing defects are within the scope of the three-guarantee service.
2. Three-guarantee service period: 15 months from the date of product shipment; one year after product debugging; 1000 actual operating hours (the first to reach among the above three conditions applies). After the three-guarantee period, our company will provide lifelong tracking service to users.

IV. Installation and Debugging Service Commitment
Weiming users enjoy free debugging services. After receiving the user's notification of the need for three-guarantee services, we will arrive within 24 hours in the local area, within 48 hours in other cities, and within 72 hours in remote areas.
 
V. Consultation Response
All inquiries will be answered within 2 hours. 400-660-8816